Shipping Policy

At Aura Ember, we aim to make your shopping experience simple and transparent. This Shipping Policy explains how orders are processed and delivered.

Shipping Destinations

We currently offer shipping to:

• United States

• Canada

• United Kingdom

• Australia

Shipping availability and rates are shown at checkout based on your delivery location.

Processing and Delivery

Orders are generally processed after payment has been successfully received.

Our standard estimated delivery time is 6–12 business days after the order has been processed.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, customs processing, weather, holidays, or other circumstances outside our reasonable control.

Shipping Rates

Available shipping rates and any applicable costs are displayed at checkout before you complete your purchase.

Order Tracking

Where tracking information is available, it will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the shipment is dispatched.

Customs and Import Charges

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country and local regulations.

Any such charges that are not included at checkout are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order. If an incorrect address is provided, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so we can assist you.

Contact

If you have questions about shipping or your order, please contact Aura Ember through our Contact page.